Tips to avoid “abusive” practices when renting vehicles
- In the rental market there are “irregular” practices such as the collection of a new period of 24 hours for a minimum delay in delivery.
- The Confederation of Consumers and Users has presented a basic guide with ten fundamental tips.
- It is recommended to evaluate the services and prices of different companies.
The road A-6 in a file image. EFE
Renting a vehicle when you are on vacation to move is a practice that many people choose in summer, either by absence of their own car or to save on tickets in other means of transport.
To avoid problems and abuses, the Confederation of Consumers and Users (CECU) has presented a basic guide with ten fundamental tips.
The first one is to know the minimum guarantees for the rent and the modalities of payment , being usual to give a deposit that will be returned once the vehicle is delivered.
The amount of the fines is automatically charged to the driver of the car Also, CECU recommends checking the condition of the vehicle before picking it up in case of any damage that should be included in the rental contract, as it is very common for companies to establish penalties for certain damage, breakdowns or equipment losses.
The same prudence that is advisable when following traffic regulations . It is important to be prudent, since, for example, the amount of the fines is automatically charged to the driver.
It is also advisable to return the car within the period specified by the company to avoid surcharges and when the offices are open. The reason for this is to check the condition of the car before delivery and to prevent the company from unilaterally considering that damage has occurred.
The best thing is to compare the services offered and the prices of different companies. Regarding insurance, the cost of compulsory insurance of the vehicle and the supplementary of civil liability are generally included, although they can be hired, with a surcharge, extra coverages of damages for the own vehicle and its occupants or a franchise for a certain amount.
There may also be cancellation fees, being able to pay a surcharge that allows this option. In the case of Internet recruitment, it should be noted that in the rental of vehicles there is no possibility of withdrawal unless unforeseeable circumstances (driver’s disease, natural disasters).
If traveling with children, the CECU points out that it is important to remember that depending on their age and height they must have certain approved safety devices. It is not mandatory that rental vehicles have seats, but can be hired for an additional price.
Regarding the price, you have to check if the company gives the total price based on the time we have hired (per days, per week), according to the expected mileage (if it is limited or unlimited on the day, for example 100 kilometers per day) , with the amount of insurance included and with all other taxes also included.
In case of breakdown it is necessary to know the terms of the contract to follow the procedure established by each company, which prohibits any repair except express authorization.
It is best to compare the services offered and the prices of different companies, as well as analyze those aspects of the service that may be useful, such as having roadside assistance coverage; check the existence of a prohibition in the contract of traveling with the vehicle outside the country; the option to return the vehicle, after an additional surcharge, outside the hours of the offices or in train stations, ports and airports.
Regarding age, the minimum required ranges from 21 to 23 years , while it is necessary to meet the 25 for certain vehicles, provided that you have a minimum age of driving license, usually one year.
For the CECU, certain practices of some companies can be considered “irregular or abusive”, such as the collection of a new period of 24 hours for a minimum delay in delivery , disproportionate limitations when hiring, the requirement of credit card as only means of payment or charges made to the customer unilaterally for damage to the car not credited at the time of delivery.
If any of these cases occur or if there is a problem, the CECU recommends to record in writing your disagreement in the company itself and request the claim form, as well as go to your nearest consumer association to claim.